Terms of Service

Last Updated: May 15, 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you and KK Commercial Cleaning ("we," "us," or "our") concerning your access to and use of our website and services.

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the website or use our services.

2. Description of Services

KK Commercial Cleaning provides commercial carpet cleaning services including, but not limited to, carpet cleaning, mattress cleaning, and upholstery cleaning for hotels, offices, mosques, retail spaces, and residential properties.

Our website provides information about our services, allows you to request quotes, book services, and contact our team. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

3. Use of Our Website

Permitted Use

You may use our website for lawful purposes and in accordance with these Terms. You agree not to:

• Use our website in any way that violates any applicable local, state, national, or international law or regulation
• Use our website to transmit or send unsolicited commercial communications
• Use our website to impersonate or attempt to impersonate our company, an employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our website
• Use our website in any manner that could disable, overburden, damage, or impair the website or interfere with any other user's use
• Use any robot, spider, or other automatic device to access our website for any purpose without our prior written approval

User Contributions

Any content you post to the website or provide to us, including feedback, comments, or suggestions, will be considered non-confidential and non-proprietary. By providing any content to our website, you grant us the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material.

4. Service Bookings and Quotes

When booking our services or requesting quotes through our website:

• You agree to provide current, complete, and accurate information
• You agree to promptly update your information if it changes
• Final service pricing may be subject to on-site assessment
• Booking requests are subject to availability and confirmation
• We reserve the right to refuse service at our discretion

5. Payment Terms

For services booked through our website or directly with our company:

• Payment terms will be provided at the time of booking
• We accept various payment methods as indicated on our website or communicated to you
• All prices are in Malaysian Ringgit (RM) unless otherwise specified
• Prices are subject to change without notice
• You agree to pay all charges incurred by you or any users of your account at the rates in effect when the charges were incurred

6. Cancellation Policy

If you need to cancel or reschedule a booked service:

• Please provide at least 24 hours notice before the scheduled service
• Late cancellations (less than 24 hours notice) may incur a cancellation fee
• No-shows may be charged the full service fee
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, such as weather conditions or equipment failure

7. Intellectual Property Rights

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by KK Commercial Cleaning, its licensors, or other providers of such material and are protected by Malaysian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website.

8. Disclaimer of Warranties

Your use of our website and services is at your sole risk. The website and services are provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that our services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

9. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will KK Commercial Cleaning, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, services, or any content on the website, including any direct, indirect, special, incidental, consequential, or punitive damages.

10. Indemnification

You agree to defend, indemnify, and hold harmless KK Commercial Cleaning, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the courts of Malaysia.

12. Changes to Terms

We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the website thereafter. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.

13. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and KK Commercial Cleaning regarding your use of the website and supersede all prior and contemporaneous written or oral agreements between you and KK Commercial Cleaning.

15. Contact Information

If you have any questions about these Terms, please contact us:

• By email: info@kkcleaning.com
• By visiting the contact page on our website: Contact Us
• By mail: B-6-08, Sutera Avenue, 88100 Kota Kinabalu, Sabah, Malaysia